What is a WordPress support plan?
WordPress support plans offer you support to ensure that your WordPress website is running as best as it can be. You should be aware that your new site is likely to need updates at some time in the near future. These updates can be to the WordPress core files. Critical plugin updates. Perhaps you need help with creating new content. Would like to speed up your website. Adding new features, such as lead capture forms. or perhaps a full SEO audit. This is where a good support plan comes in.
Why do you need a WordPress support plan?
As a business owner, support plans might look like just another expense. A good support plan should provide added value to your business. For example, if you have no support plan in place, and your website is compromised, say by a hacker, who do you turn to for help? Your first call would be to the company who built your website. They might have the original site files to restore back to but what about all those changes you made in-between the backup and hacked site?
The web developers would probably send you to the hosting provider to ask them to revert the site back to a previous state. The hosts probably (maybe) have a backup from last week, but again what about all those changes you made in-between the backup and hacked site? Lost. You’d have to redo all those updates and changes.
For some businesses, this could have been a very costly exercise, lots of sweating, people running around trying to get the site back online. A good WordPress support plan would have an incremental daily backup in place. An email later and a click of a button and the site would be restored. No extra cost, minimal downtime, little stress. The solution sounds simple, but you would be surprised how many businesses don’t actually know if their site is backed up or not.
Is a WordPress support plan good value for money?
WordPress support plans can also include such things as help with adding content or website features. Some even (such as our Enterprise Support Plan) help with marketing your website, such as SEO, Lead capture and email marketing.
Whatever the plans include, you have to decide if they offer your business added value and peace of mind. Look at all the features, see if they are useful to your online business. Ask yourself, can you afford for your website to now be available all of the time? Would you like your website to deliver you more leads? Do you find writing new content to your site time-consuming and struggle to come up with new content ideas? Is your site so slow that visitors leave before they complete their goal? If so, maybe a WordPress support plan could be a good value investment for your business.
Summary
If you are a business without the internal skills to help you protect your online business, create fresh content, add new features, and increase your digital reach, then a WordPress care and support plan could just be the help you need to successfully nurture your online business.